Support

How can we help?

Setup guides, answers to common questions, and a direct line to the team.

Common questions

My opens aren't showing — why?

Some providers (Gmail, Yahoo) proxy images, which can delay or mask opens. TrackMail labels proxy opens so you can tell them apart from genuine ones.

How do I install the Outlook add-in?

In Outlook, choose Get Add-ins, search for Flexus TrackMail, and sign in with your Microsoft account. Tracking is then available on every compose.

How do I install the Gmail extension?

Add Flexus TrackMail from the Chrome Web Store, sign in with Google, and a Track toggle appears in Gmail's compose window.

Can I turn tracking off for one email?

Yes — the Track toggle is per message in both Outlook and Gmail. Untracked mail sends completely untouched.

How do I cancel or change my plan?

Open the web app, go to Billing, and switch plans or cancel through Stripe. Your data stays intact on the Free plan.

Where can I read your privacy terms?

Our privacy policy, terms, and Google API disclosure are published in the site footer — OAuth only, workspace isolation, no password storage.

Still stuck?

Reach the team directly — we usually reply within one business day.

Email trackmail.support@theflexus.com

Sign in · Billing · Outlook manifest